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We try our best to be with you every step of the way, which is why we have online Representative to assist you in any queries that arise. 

FAQ

1. ACCOUNT CREATION & SHOPPING ONLINE

1.1 ACCOUNT CREATION 

In order for you to make a purchase online, you will need to first create/register your account. 

  • Click the tab "My Account", located top right hand corner of site.
  • This will direct you to the page where you can either login or register.
  • Click on Register.
  • Enter your first name, surname, Email & choose a password (Keep your password secret).
  • Click create.
  • You will receive an Email confirming your account.

1.2 DELIVERY ADDRESS

  • Open "my Account".
  • Top right hand corner of site click "Add your New Address".
  • Please fill in your information as accurately as possible.
  • You are now ready to shop!

1.3 PURCHASING

  • In order purchase a product, click the "Add to cart" button. (You may add as many products as you want to the cart)
  • Once you are ready to checkout, click the "checkout" button on the popup, or if you have added more to the cart, you can click on the top right hand corner "Cart".
  • This will take you to the Customer Information panel. Please make sure the information you entered is correct.
  • Once you are ready, click the button "Continue to shipping method".
  • You will enter an overview of your details. Click "continue to payment method".
  • Enter your credit card information then click next. You will then have completed the transaction.
  • You will receive an Email with your Invoice.

    2. OVERVIEW ON PAYMENT & PRICING

    2.1 LUXURY TAPS GENERAL

    • All transactions will be processed in South African Rands (ZAR).
    • Luxury Taps endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax.
    • Luxury Taps reserves the right to change pricing at any time without prior notice.
    • Should Luxury Taps reduce its price on any shipped products within the 10 days working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 14 days of shipment.

    2.2 CREDIT CARD

    • We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online, in the Your Account section available for use whenever you’re ready!

    2.3 SECURITY POLICY

    • Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
    • Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
    • The Merchant does not have access to credit details.
    • Virtual Card Services continually reviews and enhances its security in line with technological changes.

    2.4 PAYGATE

    Luxury Taps uses Paygate as a payment portal.

    2.4.1 ABOUT PAYGATE

    PayGate was established in 1999, with more than 15 years of consistent payment services delivery, we have developed into a global Payment Service Provider known at the pioneer of Africa and with satisfied clients on 5 continents, accepting online payments worldwide.

    2.5 COURIER COMPANY'S

    Luxury Taps only trusts delivery of our products to 2 courier company's.

    2.5.1 EXPRESS 4 LESS

    Established in 2014, Express 4 Less was started by two young and dynamic entrepreneurs who have a passion for the courier industry.

    With the head office in Cape Town , Express 4 less provides a versatile and comprehensive transportation service for both domestic and international requirements - door to door, 365 days a year. Express 4 Less main focus is customer satisfaction and 1st class service.

    2.5.2 RTT INTELLIGENT LOGISTICS

    Established in June 1980, The RTT Group has gained tremendous experience and insight into a multitude of markets over the last 35 years, which has positioned the business to address custom specific channel supply chain models across all industries.

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    MORE INFORMATION
    An online representative is ready to answer any of your queries!

    • Our business hours are from Monday - Friday,  8:30AM - 17:00PM.
    • Telephone: 021 - 813 65 33
    • Email: info@luxurytaps.co.za.

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